Many of the same questions seem to be asked by different customers. We hope this helps you with different queries you may have about the 10 Way Necklace range, our delivery system and more.
- Q. Will the colour shades of materials be the same?
A. Whether it's, crystals, pearls or natural stone different colour batches will always vary, this cannot be helped.
- Q. Will the magnets tarnish?
A. Generally the answer to this is no, however with all fashion jewellery you must be mindful about the exposure to chemicals and moisture. Please avoid applying perfume and hairspray near any fashion jewellery. The same goes for water/perspiration, so do not wear the 10 Way Necklace when you swim or shower.
- Q. Are the magnets strong?
A. Yes they are strong enough to handle normal wear and tear. With the bracelet it's important to remain mindful of it when you are doing different tasks when the bracelet could get pulled on - for example taking a jacket off.
- Q. Is the necklace heavy?
A. No the necklace is not heavy. We've even had women with neck issues comment on how light ALL of our jewellery is.
- Q. My neck/wrist is a large, will the different styles fit me?
A. This is the beauty of the 10 Way Necklace, you can always add a connector piece for added length and we also offer Extenders if you just need 2cms to any of your styles. We are all different and the 10 Way Necklace range can easily cater to any style and size.
- Q. What is your warranty?
A. We strive to have the best quality possible in everything we do, however things do happen. In which case we are here for you. Email us at firstname.lastname@example.org so we can best understand the issue and figure out the best way to help.
- Q. How long does it take to receive my order?
A. Within Australia up to 5 working days, overseas up to 3-4 weeks. We have an express shipping option for both, $4.99 and $14.99. This can change in due to issues around the world.
- Q. If I make a few orders close together will they be shipped together?
A. We will always send multiple orders together whenever we can. If something is out of stock, we will send most of your order and send the rest of it when it arrives.
- Q. If I make a second order shortly after another and I get charged shipping, will you automatically refund me the shipping charge?
A. Our system is programmed to charge $9.95AUD if your order under $50, however if you have placed 2-3 orders within 24 hours and they are being sent together, we will always refund the shipping charge.