All orders are processed and shipped out within 1-2 business days. Estimated delivery times are from the date your order is shipped out, not from the date of purchase.
IMPORTANT: Due to covid-19, there are unexpected shipping delays that are unfortunately out of our control.
International orders outside of Australia can take up to 2 - 4 weeks with standard shipping and up to 2 weeks with express shipping.
For domestic orders within Australia, please allow an extra 2 - 4 working days on top of the standard times below
For International orders: please note that you may receive a Customs and/or VAT charge when your purchase enters the country as per regulations.
Parcels are shipped from Australia.
All Orders Come With Fully Insured Shipping
|COUNTRIES||ESTIMATED DELIVERY TIME||COSTS ($AUD)|
|Australia - Regular||3 - 5 working days||$4.95|
|Australia (over $90) - Regular||3 - 5 working days||FREE|
|Australia - Express||1 - 3 working days||$9.95|
|North America & Europe - Regular||5 - 12 working days||$9.95|
|North America & Europe (over $90)||5 - 12 working days||FREE|
|North America & Europe - Express||
3 - 6 working days
|Rest of the World||10 - 15 working days||
|Rest of the World (over $90)||10 - 15 working days||
|Rest of the World - Express||
5 - 10 working days
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be received within 30 days of purchase.
Return Shipping Is At Your Own Cost
Returns/exchanges are processed within 5-14 working days.
Please add a note to your item stating your name, order number and that you would like a refund. Once the item has been checked to make sure it is in new condition your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges must be received within 30 days of purchase.
To return your product, you should contact us at email@example.com and/or mail your product to:
Maria Nicola Jewellery
P.O Box 218,
Northbridge, NSW 1560
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We ensure that our magnets are a beautiful quality that never lose their magnetism. They are double plated with either rhodium, real rose or yellow gold. Please keep in mind that the use of perfumes, chemicals like hairspray and moisture may have an effect on the colour. As will the acidity in your skin that can vary over time. We have had customers that have owned a 10 Way Necklace for years and the colour of magnets are as good as when they purchased it. Everybody is different.
Thanks for your understanding,
Yes, the magnets are the perfect strength so they don't just break away from each other and not so strong that you are afraid to slide them apart.
Yes, we offer a 5 year warranty on the necklace, if anything goes wrong due to a fault we will happily repair or exchange free of charge.
As long as the necklace is returned in the new condition it was received in, after inspection, we will exchange or refund.
Simply download the 10 Way Necklace App to your phone or watch our countless video's on the website or Youtube to help you with your styling
Yes, we offer matching earrings, pendants, tassels and so much more for you to create your very own unique jewellery range.