Shipping and Returns - Maria Nicola

FREE SHIPPING ON ORDERS OF $99 AUD AND OVER

Shipping and Returns

🌏 Shipping Information

All orders are processed and shipped from Sydney, Australia within 1–2 business days.
Estimated delivery times are calculated from the date your order is fulfilled, not from the date of purchase.

Please allow a little extra time for fulfillment and shipping during peak sale periods.
✨ All orders include fully insured shipping.

🚚 Estimated Delivery Times

Please refer to the table below for standard delivery estimates.

💸 International Taxes, Duties & Customs Fees

All parcels are shipped from Australia. International orders may be subject to import duties and taxes imposed by your country’s customs authority.
These charges vary by country and are the responsibility of the receiver.

Each destination has its own tax threshold, which determines when duties or taxes apply.
We recommend checking your local import rules before placing an order.

For customers in Canada and the U.S., import charges, duties, and tariffs are collected at checkout.

For customers in the U.K., and Western EU, import charges, duties, and tariffs are collected at checkout (for orders under £135 and €150 respectively).

For any orders where import charges are not collected during checkout, the courier will contact you once your parcel arrives to arrange payment of any applicable import fees.
Please note — these are not charges from Maria Nicola P/L, and courier service fees may also apply.

This service will be available soon for most express shipments. 

Important Update for U.S. Customers

From 29 August 2025, the U.S. has removed the $800 USD tax-free threshold for imports.
This means all parcels — regardless of value — will now incur import duties and tariffs.

💖 Approximate Tariff Guidance:

  • Jewellery, Flash Sets & Square Kimonos: ~10% tariff
  • Short/Long Kimonos, Scarves & Leather Accessories (sourced from India): up to 50% tariff


Countries Shipping Type Estimated Delivery Time Shipping for Orders Under $99 AUD Shipping for Orders Over $99 AUD
Australia Standard 3–10 working days $7.95 FREE
Express 1–3 working days $14.95 $9.95
USA, Canada, NZ Standard 14–20 working days $14.95 FREE
Express (Special Offer) 3–8 working days $29.95 $14.95
UK, Western Europe, Singapore, Hong Kong Standard 14–20 working days $14.95 FREE
Express 3–8 working days $29.95 $19.95
Rest of the World Standard 14–30 working days $24.95 FREE
Express 5–15 working days $39.95 $39.95


RETURNS

We want you to be happy with your Maria Nicola products, so if you are not satisfied, you can return the item/s for a refund or a store credit.

If you have received a faulty item – please contact us at contact@marianicola.com and we will guide you through what to do next.

What you need to know to make a return if you have changed your mind:

To be eligible for a return, your item must be unused / unworn and be in original condition and packaging. Clothing needs to have tags on. Returns must be received within 30 days of purchase. Return shipping is at your own cost.

The following items are not able to be returned for change of mind: -

• Earrings

• Final Sale items  / 50% off items

• Beauty products e.g., Lip-gloss

If your items do not meet these criteria, please email contact@marianicola.com for advice. If items are returned outside of 30 days without our consultation, goods will be returned at customer's expense.

How you return your item/s?

1. Check that your item/s meet our criteria: -

• Unworn and in original packaging / clothing has tags attached

• Eligible for return

2. Print and complete returns form (Download form here)

3. Send to address on returns form

What happens next?

Once we receive the return, we assess the items to ensure they meet our return criteria. When they do, we will email you your refund or Store Credit details in the form of a discount code. This store credit can be used on future orders by copying the code to the DISCOUNT CODE box during the checkout process. In the event that a credit code,  Sparkle dollars and currency were used,  credits and sparkle dollars will be refunded first.

Other things you need to know about returning items.

Store credit must be used in one order. Store credit is valid for 24 months. Store credit cannot be used towards shipping. Returns are processed within 14 days of when it is received at our office.