FREE SHIPPING ON ORDERS OF $149 AUD AND OVER

Shipping and Returns

🌏 Shipping Information

All orders are processed and shipped from Sydney, Australia within 1–2 business days.
Estimated delivery times are calculated from the date your order is fulfilled, not from the date of purchase.

Please allow a little extra time for fulfillment and shipping during peak sale periods.
✨ All orders include fully insured shipping.

🚚 Estimated Delivery Times

Please refer to the table below for standard delivery estimates.

💸 International Taxes, Duties & Customs Fees

All parcels are shipped from Australia. International orders are subject to import duties and taxes imposed by your country’s customs authority.
These charges vary by country and are the responsibility of the receiver.

Each destination has its own tax threshold, which determines when duties or taxes apply.
We recommend checking your local import rules before placing an order.

For customers in the U.S., import charges / tariffs are collected at checkout.

New EU customs rules for low-value imports:-

Until now, imported goods in a shipment with an intrinsic value not exceeding €150 could enter the EU without paying import duty under what is known as “de minimis”, an exemption from duty being applied.

From July 1, 2026, this exemption ends. For imported goods in a shipment with an intrinsic value not exceeding €150, a €3 customs duty will be applied per each line of the customs import declaration (which can contain one or more items, depending on the tariff classification).

The VAT rules for imports into the EU remain unchanged (the VAT de minimis exemption was removed in 2021, and all goods imported into the EU are subject to VAT, regardless of value).

At this time shipping to the following countries is only via carrier (DHL for us) as the postal service in these countries are not set up to collect the new charges. Belgium, Finland, Luxemborg, Netherlands, Portugal. We will resume postal services as soon as it becomes available. 

Germany, Sweden and Denmark - Import charges are collected at checkout.  

For any orders where import charges are not collected during checkout, the courier/postal service will contact you once your parcel arrives in your country to arrange payment of any applicable import fees. For our express service, courier service fees may also apply.

These are not charges from Maria Nicola.

Unpaid duties

For international orders, any duties or taxes are the responsibility of the customer. If these are not paid and the parcel is returned to us, the original shipping and any return fees will be deducted from your refund.

Important Update for U.S. Customers

From 29 August 2025, the U.S. has removed the $800 USD tax-free threshold for imports.
This means all parcels — regardless of value — will now incur import duties and tariffs.

💖 Approximate Tariff Guidance (subject to change):

  • Jewellery, Flash Sets & Square Kimonos: ~10-20% tariff
  • Short/Long Kimonos, Scarves & Leather Accessories (sourced from India): up to 50% tariff


Countries Shipping Type Estimated Delivery Time Shipping for Orders Under $149 AUD Shipping for Orders Over $149 AUD
Australia Standard 3–10 working days $7.95 FREE

Express 1–3 working days $14.95 $9.95
USA, Canada, NZ Standard 14–20 working days $14.95 FREE

Express (Special Offer) 3–8 working days $29.95 $14.95
UK, Western Europe, Singapore, Hong Kong Standard 14–20 working days $14.95 FREE
*no postal option in select EU countries  Express 3–8 working days $29.95 $19.95
Rest of the World Standard 14–30 working days $24.95 FREE

Express 5–15 working days $39.95 $39.95


RETURNS

We want you to be happy with your Maria Nicola products, so if you are not satisfied, you can return the item/s for a refund or a store credit.

If you have received a faulty item – please contact us at contact@marianicola.com and we will guide you through what to do next.

What you need to know to make a return if you have changed your mind:

To be eligible for a return, your item must be unused / unworn and be in original condition and packaging. Clothing needs to have tags on. Returns must be received within 30 days of purchase. Return shipping is at your own cost.

The following items are not able to be returned for change of mind: -

• Earrings

• Final Sale items  / 50% off items

• Beauty products e.g., Lip-gloss

If your items do not meet these criteria, please email contact@marianicola.com for advice. If items are returned outside of 30 days without our consultation, goods will be returned at customer's expense.

How you return your item/s?

1. Check that your item/s meet our criteria: -

• Unworn and in original packaging / clothing has tags attached

• Eligible for return

2. Print and complete returns form (Download form here)

3. Send to address on returns form

What happens next?

Once we receive the return, we assess the items to ensure they meet our return criteria. When they do, we will email you your refund or Store Credit details in the form of a discount code. This store credit can be used on future orders by copying the code to the DISCOUNT CODE box during the checkout process. In the event that a credit code,  Sparkle dollars and currency were used,  credits and sparkle dollars will be refunded first.

Other things you need to know about returning items.

Store credit must be used in one order. Store credit is valid for 24 months. Store credit cannot be used towards shipping. Returns are processed within 14 days of when it is received at our office.

Unpaid duties

For international orders, any duties or taxes are the responsibility of the customer. If these are not paid and the parcel is returned to us, the original shipping and any return fees will be deducted from your refund.