All orders are processed and shipped out within 1-2 business days. Estimated delivery times are from the date your order is shipped out, not from the date of purchase.
IMPORTANT: Due to covid-19, there are unexpected shipping delays that are unfortunately out of our control.
International orders outside of Australia can take up to 2 - 4 weeks with standard shipping and up to 2 weeks with express shipping.
For domestic orders within Australia, please allow an extra 2 - 4 working days on top of the standard times below
For International orders: please note that you may receive a Customs and/or VAT charge when your purchase enters the country as per regulations.
Parcels are shipped from Australia.
All Orders Come With Fully Insured Shipping
|COUNTRIES||ESTIMATED DELIVERY TIME||COSTS ($AUD)|
|Australia - Regular||3 - 5 working days||$4.95|
|Australia (over $90) - Regular||3 - 5 working days||FREE|
|Australia - Express||1 - 3 working days||$9.95|
|North America & Europe - Regular||7- 20 working days||$9.95|
|North America & Europe (over $90)||7- 20 working days||FREE|
|North America & Europe - Express||
3 - 8 working days
|Rest of the World||10 - 20 working days||
|Rest of the World (over $90)||10 - 20 working days||
|Rest of the World - Express||
5 - 10 working days
We want you to be happy with your Maria Nicola products, so if you are not satisfied, you can return the item/s for a store credit.
If you have received a faulty item – please contact us at email@example.com and we will guide you through what to do next.
What you need to know to make a return if you have changed your mind:
To be eligible for a return, your item must be unused / unworn and be in original condition and packaging. Clothing needs to have tags on. Returns must be received within 30 days of purchase. Return shipping is at your own cost.
The following items are not able to be returned for change of mind: -
• Sale items (last chance section) / 50% off items
• Beauty products e.g., Lip-gloss
If your items do not meet these criteria, please email firstname.lastname@example.org for advice. If items are returned that do not meet our criteria or outside of 30 days without our consultation, goods will be returned at customer's expense.
How you return your item/s?
1. Check that your item/s meet our criteria:
• Unworn and in original packaging / clothing has tags attached
• Eligible for return
2. Print and complete returns form (Download form here)
3. Send to address on returns form
What happens next?
Once we receive the return, we assess the items to ensure they meet our return criteria. When they do, we will email you a Store Credit in the form of a discount code. This can be used on future orders by copying the code to the DISCOUNT CODE box during the checkout process.
Other things you need to know about returning items.
Store credit must be used in one order. Store credit is valid for 24 months. Store credit cannot be used towards shipping. Returns are processed within 14 days of receiving the return.
N.B. If you wish to use your store credit with another offer, please email us at email@example.com
We ensure that our magnets are a beautiful quality that never lose their magnetism. They are double plated with either rhodium, real rose or yellow gold. Please keep in mind that the use of perfumes, chemicals like hairspray and moisture may have an effect on the colour. As will the acidity in your skin that can vary over time. We have had customers that have owned a 10 Way Necklace for years and the colour of magnets are as good as when they purchased it. Everybody is different.
Yes, the magnets are the perfect strength so they don't just break away from each other and not so strong that you are afraid to slide them apart.
Yes, we offer a 5 year warranty on the necklace, if anything goes wrong due to a fault we will happily repair or exchange free of charge.
As long as the necklace is returned in the new condition it was received in, after inspection, we will exchange or refund.
Simply download the 10 Way Necklace App to your phone or watch our countless video's on the website or Youtube to help you with your styling
Yes, we offer matching earrings, pendants, tassels and so much more for you to create your very own unique jewellery range.