Refund policy
RETURNS
We want you to be happy with your Maria Nicola products, so if you are not satisfied, you can return the item/s for a refund or a store credit.
If you have received a faulty item – please contact us at contact@marianicola.com and we will guide you through what to do next.
What you need to know to make a return if you have changed your mind:
To be eligible for a return, your item must be unused / unworn and be in original condition and packaging. Clothing needs to have tags on. Returns must be received within 30 days of purchase. Return shipping is at your own cost.
The following items are not able to be returned for change of mind: -
• Earrings
• Sale items (last chance section) / 50% off items
• Beauty products e.g., Lip-gloss
If your items do not meet these criteria, please email contact@marianicola.com for advice. If items are returned outside of 30 days without our consultation, goods will be returned at customer's expense.
How you return your item/s?
1. Check that your item/s meet our criteria: -
• Unworn and in original packaging / clothing has tags attached
• Eligible for return
2. Print and complete returns form (Download form here)
3. Send to address on returns form
What happens next?
Once we receive the return, we assess the items to ensure they meet our return criteria. When they do, we will email you your refund or Store Credit details in the form of a discount code. This store credit can be used on future orders by copying the code to the DISCOUNT CODE box during the checkout process. In the event that a credit code, Sparkle dollars and currency were used, credits and sparkle dollars will be refunded first.
Other things you need to know about returning items.
Store credit must be used in one order. Store credit is valid for 24 months. Store credit cannot be used towards shipping. Returns are processed within 14 days of when it is received at our office.
N.B. If you wish to use your store credit with another offer, please email us at contact@marianicola.com